Policies and Procedures

Our return, refund, and exchange policy is as follows. 

All hair extensions are FINAL SALE - Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. Tape In and Clip in extensions are custom made and cannot be exchanged or returned. Any color choice other than a natural brown is considered custom also and may not be returned. Unsatisfied orders should contact customer service to achieve resolution.

Processing time may take up to 21 days depending on the order. 

All orders may be inquired for by email at rawluxurybylorin@gmail.com or by telephone and text (770) 224-7554. Please allow 24 hours for response.